Key Principles
Partners are to comply with Myinfo key principles for your intergration and submission of documents.
Requesting for Data
Request only what you need
Do not over-collect data, where this is not required for business purposes or legal reasons.
Each request must support only a single purpose
PDPA & Applicable Regulations/Legislation
Protect, retain, transfer and dispose of data retrieved according to the rules of the Personal Data Protection Act (PDPA), relevant industry regulations and applicable legislation.
Use data in a manner consistent with the purpose of user’s consent
Use for lawful purposes
Use the data items retrieved for lawful purposes only.
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Designing your User Journey (UJ)
Display As-Is
Data items retrieved from our APIs should be displayed as-is on digital forms, so as to assure users that the correct data items have been retrieved.
This minimises clarifications on the data retrieved and encourage users to update the relevant Government data source agency if any information is outdated.
Store only if submitted
Data should be purged if form is not successfully submitted.
If ‘Save-as-draft’ feature is available, unsubmitted data should be purged periodically.
Provide non-Myinfo alternative
Partners are encouraged to support customers who prefer to use a non-Myinfo alternative.
Showing customers the benefits of using Myinfo
Indicate that Myinfo service is available for your application and clearly state the target users (e.g. for SC/PR and/or Foreigners).
Present the benefits of using Myinfo option (e.g. time saving, less document uploads or instant provisioning).
5. Reduce supporting document upload
Data from Government sources which are un-editable on your form should be assessed for suitability as an alternative to collecting documents for verification (e.g. NRIC, CPF Contribution History, Notice of Assessment).
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Using Myinfo Personal Data
Display all retrieved personal data
All Myinfo Personal data retrieved shall be displayed as-is on your digital forms.
Government-originated data on digital service forms should be un-editable, to preserve data integrity for verification.
User-provided data should remain editable.
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