User Journey

User Journey Template

As part of your app creation in Production enviroment, you will be required to submit your user journey to illustrate how Myinfo APIs are envisaged to be used in your digital service. You can download our user journey template (.pptx) below:

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Standard Application

This is typically an user-initiated online transaction involving a single applicant.

Joint Application

This is typically an user-initiated online transaction involving multiple (i.e. more than one) applicants.

You may use SMS/e-mail notification to inform the joint applicant(s) to act once the main applicant completes the application.

The whole application is completed when all joint applicant(s) submit their individual parts.