# Quick Start

## CIBA Onboarding Guide 

### Overview

CIBA (Client-Initiated Backchannel Authentication) onboarding is currently available only to **Government agencies** and is assessed on a case-by-case basis.

### Typical CIBA Flow

For a call-centre use case:

1. A call-centre agent verifies the caller’s identity
2. The agent initiates a CIBA request via Singpass
3. A push notification is sent to the user’s Singpass app
4. The user reviews and approves the request
5. The transaction proceeds upon successful authentication

### Onboarding Steps

#### 1. Create a Staging App

Create a staging app via the Singpass Developer Portal (SDP): <https://docs.developer.singpass.gov.sg/docs/singpass-developer-portal-sdp/user-guide/create-staging-app&#x20>;

Configuration:

* Select openid as the only scope
* Use dummy values for fields not applicable (e.g. Site URL, Redirect URL)
* Configure your JWKS endpoint

#### 2. Submit Use Case for Assessment

Share the following details via Partner Support:

* Description of your CIBA use case
  * When is CIBA triggered?
  * Why is CIBA required?
* Expected monthly transaction volume
* Systems that will integrate with Singpass

#### 3. Evaluation by Singpass

The Singpass Product and Security teams will assess:

* Alignment with CIBA policy
* Authentication assurance requirements
* User journey and risk controls
* Availability of fallback flows

> We may follow up with clarifications during this stage.

#### 4. Whitelisting & Testing

If the use case is approved:

* Your use case will be whitelisted
* Your team can proceed with testing in staging

#### 5. Production Setup

Once testing is complete:

1. Submit a Production App Request via SDP
2. Indicate that the app is for CIBA
3. Include your User Journey (UJ)
4. Singpass will whitelist your client ID for CIBA usage


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