> For the complete documentation index, see [llms.txt](https://docs.developer.singpass.gov.sg/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.developer.singpass.gov.sg/docs/singpass-developer-portal-sdp/app-management/deactivate-production-app.md).

# Deactivate Production App

**Prerequisites:**

* Ensure you are logged in to the [Singpass Developer Portal](https://developer.singpass.gov.sg)
* Switch your Dashboard view to **Production**.
* You have an existing Production App with status **Activated**.
* Your entity has agreed to the Singpass Services Agreement.

{% hint style="warning" %}
Deactivating an app **immediately stops all live transactions**. Users will not be able to log in or retrieve data via this app until it is reactivated.
{% endhint %}

{% stepper %}
{% step %}

### Click on the App Name

Click the **App Name** link on your Dashboard — Production view.

<figure><img src="/files/nk0hVTJoEN650kYK5s1C" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click Deactivate App

You will be redirected to the app detail view. Click **Deactivate App**.

<figure><img src="/files/zgn33XZuYWkzrBAARLGU" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### App is now Deactivated

The app status updates to **Deactivated** and the **Activate App** option becomes available.

<figure><img src="/files/zeJrk06KzB7a2JWw5m46" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

### Reactivating a deactivated app

If you deactivated the app yourself, you can reactivate it at any time. See [Activate Production App](/docs/singpass-developer-portal-sdp/app-management/activate-production-app.md) for steps.

{% hint style="info" %}
If your app was deactivated by a Singpass admin (status: **Suspended**), you will not be able to reactivate it yourself. Contact Singpass support to have it reinstated.
{% endhint %}


---

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