> For the complete documentation index, see [llms.txt](https://docs.developer.singpass.gov.sg/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.developer.singpass.gov.sg/docs/singpass-developer-portal-sdp/app-management/deactivate-production-app.md).

# Deactivate Production App

**Prerequisites:**

* Ensure you are logged in to the [Singpass Developer Portal](https://developer.singpass.gov.sg)
* Switch your Dashboard view to **Production**.
* You have an existing Production App with status **Activated**.
* Your entity has agreed to the Singpass Services Agreement.

{% hint style="warning" %}
Deactivating an app **immediately stops all live transactions**. Users will not be able to log in or retrieve data via this app until it is reactivated.
{% endhint %}

{% stepper %}
{% step %}

### Click on the App Name

Click the **App Name** link on your Dashboard — Production view.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2Fgit-blob-2dd32d954791ee5b7692174bed22f45c3ea82c61%2F02-production-dashboard-activated-app.png?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click Deactivate App

You will be redirected to the app detail view. Click **Deactivate App**.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2Fgit-blob-d29dcbd39cd125b5c79777ac1a7fa7bd0f1bcaff%2F06-production-app-activated.png?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### App is now Deactivated

The app status updates to **Deactivated** and the **Activate App** option becomes available.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2Fgit-blob-540a3c48526db0104b047ceb093519e461c159d7%2F06-production-app-deactivated.png?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

### Reactivating a deactivated app

If you deactivated the app yourself, you can reactivate it at any time. See [Activate Production App](/docs/singpass-developer-portal-sdp/app-management/activate-production-app.md) for steps.

{% hint style="info" %}
If your app was deactivated by a Singpass admin (status: **Suspended**), you will not be able to reactivate it yourself. Contact Singpass support to have it reinstated.
{% endhint %}


---

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