> For the complete documentation index, see [llms.txt](https://docs.developer.singpass.gov.sg/docs/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.developer.singpass.gov.sg/docs/singpass-developer-portal-sdp/app-management/activate-production-app.md).

# Activate Production App

**Prerequisites:**

* Ensure you are logged in to the [Singpass Developer Portal](https://developer.singpass.gov.sg)
* Switch your Dashboard view to **Production**.
* Your entity has agreed to the Singpass Services Agreement.

***

### App statuses and what you can do

| Status             | What it means                        | Can you activate?                                       |
| ------------------ | ------------------------------------ | ------------------------------------------------------- |
| **Deactivated**    | You deactivated the app              | Yes — click **Activate App**                            |
| **Suspended**      | Deactivated by a Singpass admin      | No — contact Singpass support to reinstate              |
| **Pending Review** | App is under review after submission | No — wait for approval before the Client ID can be used |

***

### Steps to activate a Deactivated app

{% stepper %}
{% step %}

### Click on the App Name

Click the **App Name** link on your Dashboard — Production view. Confirm the app status shows **Deactivated**.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2Fgit-blob-7cb93e7a9d3ef62b35ecd46ade64df13f5e23e64%2F02-production-dashboard-deactivated-app.png?alt=media" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### Click Activate App

You will be redirected to the app detail view. Click **Activate App**.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2FtTD8nKBMIPamKdRSRvRa%2FScreenshot%202026-08-11%20at%2010.04.24%E2%80%AFAM.png?alt=media&amp;token=8c7025ab-c9b3-4084-b781-49c946872673" alt=""><figcaption></figcaption></figure>
{% endstep %}

{% step %}

### App is now Activated

The app status updates to **Activated** and the **Deactivate App** option becomes available.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2FRPPPK0ygIdmrF3z3Bmhm%2FScreenshot%202026-08-11%20at%2010.04.30%E2%80%AFAM.png?alt=media&amp;token=09c4352b-4b73-438c-b956-3974ee8863ac" alt=""><figcaption></figcaption></figure>
{% endstep %}
{% endstepper %}

***

### Suspended by admin

If your app has been suspended by a Singpass admin, the **Activate App** button will not be visible. A notice on the app detail page will indicate the suspension.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2Fj6G6idQD0Hlb34Ghoox5%2FScreenshot%202026-08-11%20at%2010.07.27%E2%80%AFAM.png?alt=media&amp;token=89fe3ff2-33ae-4151-a9de-920ab5fd7ce0" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %}
You cannot reactivate a suspended app yourself. Contact Singpass support to have the suspension reviewed and lifted.
{% endhint %}

***

### Pending Review

If your app is under review, the app detail page will show a **Pending Review** or **Pending Approval** status. There is no Activate button at this stage.

<figure><img src="https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2FtoPjrWQ6xUlzHlG9eWbU%2FScreenshot%202026-08-11%20at%2010.08.43%E2%80%AFAM.png?alt=media&amp;token=5af348ab-e05e-44f1-9b57-b08138af9cb3" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Your **Client ID cannot be used** until the review is complete and the app status changes to **Activated**. Wait for the approval email before proceeding with your integration.
{% endhint %}


---

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