# Key Principles **Requesting for Data** 1. **Request only what you need** * Do not over-collect data, where this is not required for business purposes or legal reasons. * Each request must support only a single purpose. 2. **PDPA & Applicable Regulations/Legislation** * Protect, retain, transfer and dispose of data retrieved according to the rules of the Personal Data Protection Act (PDPA), relevant industry regulations and applicable legislation. * Use data in a manner consistent with the purpose of user’s consent. 3. **Use for lawful purposes** * Use the data items retrieved for lawful purposes only. *** **Designing your User Journey (UJ)** 1. **Display As-Is** * Data items retrieved from our APIs should be displayed as-is on digital forms, so as to assure users that the correct data items have been retrieved. * This minimises clarifications on the data retrieved and encourage users to update the relevant Government data source agency if any information is outdated. 2. **Store only if submitted** * Data should be purged if form is not successfully submitted. * If ‘Save-as-draft’ feature is available, unsubmitted data should be purged periodically. 3. **Provide non-Myinfo alternative** * Partners are encouraged to support customers who prefer to use a non-Myinfo alternative. 4. **Showing customers the benefits of using Myinfo** * Indicate that Myinfo service is available for your application and clearly state the target users (e.g. for SC/PR and/or Foreigners). * Present the benefits of using Myinfo option (e.g. time saving, less document uploads or instant provisioning). 5. **Reduce supporting document upload** * Data from Government sources which are un-editable on your form should be assessed for suitability as an alternative to collecting documents for verification (e.g. NRIC, CPF Contribution History, Notice of Assessment). *** #### **Using Myinfo Personal Data** 1. **Display all retrieved personal data** * All Myinfo Personal data retrieved shall be displayed as-is on your digital forms. * Government-originated data on digital service forms should be un-editable, to preserve data integrity for verification. * User-provided data should remain editable. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.developer.singpass.gov.sg/docs/products/singpass-myinfo/key-principles.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.