# User Journey

As part of your app creation in the **production** environment, you are required to submit a User Journey that illustrates how your digital service will use the Myinfo and/or Singpass APIs.

Please download and complete the User Journey template that is relevant to your use case:

Use Case Options:

1. **Myinfo API** - Use this API to retrieve user information for **form filling** or **registration** purposes.

{% file src="<https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2FZps2b4UVIGbGTf31GJXh%2FMyinfo%20user%20journey%20template%20%5BUpdated%202025%5D_Sept%202025.pptx?alt=media&token=0148302b-c14e-4606-bb60-3046775f1799>" %}

2. **Login API** - Use this API as a secure alternative login method to your existing authentication or verification flow.

{% file src="<https://2816701917-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FW3T7d7fy7OGYkZf4zVKU%2Fuploads%2FUnsD5qpiujqYFf0Z7SM4%2FSingpass%20login%20user%20journey%20template%20%5BUpdated%20Mar%202026%5D.pptx?alt=media&token=5fabcd5a-5e13-4497-be90-20d993c8c146>" %}

Once you’ve completed the User Journey, please submit it via the [portal](https://developer.singpass.gov.sg). Your submission will then be routed for approval.

3. **Login with Mandatory Face Verification API** - This is reserved for high-risk use cases only (e.g. Digital Token setup for banking apps). It allows you to enhance the login process with Face Verification after Singpass login.

Submit your request here - <https://partnersupport.singpass.gov.sg/hc/en-sg/requests/new>. Your request will be subjected to approval.