User Journey

As part of your app creation in the Production environment, you are required to submit a User Journey that illustrates how your digital service will use the Myinfo and/or Singpass APIs.

Please download and complete the User Journey template that is relevant to your use case:

Use Case Options:

1. Myinfo API - Use this API to retrieve user information for form filling or registration purposes.

2MB

Myinfo user journey template [Updated 2025].pptx

1. Login API - Use this API as a secure alternative login method to your existing authentication or verification flow.

5MB

Singpass login user journey template [Updated 2025].pptx

Once you’ve completed the User Journey, please submit it via the portal. Your submission will then be routed for approval.

1. Login with Mandatory Face Verification API - This is reserved for high-risk use cases only (e.g. Digital Token setup for banking apps). It allows you to enhance the login process with Face Verification after Singpass login.

Submit your request here - https://partnersupport.singpass.gov.sg/hc/en-sg/requests/new. Your request will be subjected to approval.